1.3. Analysis of user needs
Learning Objectives
You will be able to ...
- describe what substitutions services are, and suggest examples that affect location-based services
- describe different methods for eliciting user needs for information
- formulate an analysis and design program for guiding the development of a location-based service
Perhaps the most important issue in developing a location-based service is to know what users want to obtain information about and as the service develops how well it is meeting these needs. In the WebPark project a continuous program of user needs analysis and evaluation was employed to achieve these goals. This program consisted of four main activities:
- The analysis of visitor needs for information and services.
- The inventory of existing information sources, so called 'substitution service'
- The evaluation of prototypes during the development of the platform with respect to usability
- The evaluation of the final platform with respect to needs
In this unit you will look at each of these steps in turn and relate them to the design of a location-based service more generally.